The rules, written so you can read them.

These terms cover anything you buy from Shirella Store, LLC, a limited liability company in Dacula, Georgia. Placing an order means you agree to them.

What we make

Almost everything here is custom, made to order for one person or one group, and that shapes most of the terms below. The ready-made designs in the shop are the exception, and the terms say where they differ.

How an order actually forms

• You send a brief. That isn't an order and it doesn't commit you to anything.
• Bry replies with any questions, a price, and a proof.
• You approve the proof and the price.
• You pay, and only then does anything get printed.

The order becomes binding at the point you approve the proof and pay. Before that, you can walk away and owe nothing, and for 8 hours after it you can still change or cancel it.

The proof is the agreement

What's on the approved proof is what gets printed. Spelling, spacing, colors, placement and sizes all count. Please read it twice. If you spot a mistake after approving, tell Bry within 8 hours and it can still be changed. After that it can't, and once a garment is printed it can't be unprinted.

Artwork you send us

When you send artwork, a logo, a photo or wording, you're telling us you have the right to use it. You keep ownership of your own artwork. You're responsible for anything you ask us to reproduce, and you agree to cover us if somebody makes a claim against us because of artwork you supplied.

Bry turns down work she can't legally print, including other people's logos, brands and characters, and anything hateful or harassing. Every print shop has to hold that line.

Prices and payment

Custom prices depend on the garment, the print size, the number of colors, the placement and how many you need, which is why they're quoted per order rather than listed. A quote is good for the order it was given for. Payment is by PayPal, Cash App, Venmo, or debit and credit card. Shop prices are shown on the item and include nothing hidden.

Georgia sales tax is added to orders delivered in Georgia, pickup included, at the rate for the county it's delivered to, or the city where a city has its own rate. Prices don't include it: the shop shows it before you pay, and a custom quote adds it. Orders shipped outside Georgia carry no sales tax.

When it's due depends on how you ordered:

• Team and group orders arranged with Bry. Half the total is due as a deposit before production starts, and the other half before the order ships.
• Any other custom order arranged with Bry. Payment in full before production starts.
• Items bought directly from the shop. Paid in full through PayPal at the time you order, the way any online purchase works. These are designs that already exist, so there's no proof stage and nothing is held back.

Delivery

Orders ship anywhere in the United States. Buyers in the Dacula and Gwinnett area can pick up instead, free of any shipping charge: once the order is ready, Bry messages to set a time and a public place to meet.

Shop prices include shipping, so shop orders ship free anywhere in Georgia. Outside Georgia there's one $6 shipping charge per order however many items are in it, shown in the total before you pay. A shop order picked up near Dacula takes $6 off instead. On a custom order, shipping in Georgia is part of the price Bry quotes. Outside Georgia it's quoted with your proof, so you see it before you pay rather than after; it usually runs about $7 for a single item and about $16 for a group order, but those are typical costs rather than a fixed rate.

Timing

Most orders go out five to seven working days after you approve the proof, or ten to twelve for eight pieces or more, and sooner if they're done sooner. A shop order has no proof, so the count starts when you pay. That's an estimate made in good faith, not a guarantee. If a date matters, say so before you order and Bry will tell you whether it can be met. Once a parcel is with the carrier, how fast it moves isn't something we control.

Where the risk sits

Bry stands behind her work, and the remake promise below applies. Beyond that, and to the extent the law allows, what we owe you for any order is limited to what you paid for that order. We're not liable for indirect losses, such as an event going ahead without the shirts.

The boring but necessary part

These terms are governed by the laws of the State of Georgia. If any single term turns out to be unenforceable, the rest still stand. We may update these terms, and the date at the top of this page tells you when we last did. The version that applies to your order is the one that was published when you placed it.

The short version: Bry needs your name, your email and your idea in order to answer you. She doesn't need anything else, so this site doesn't collect anything else.

What this website collects

Only what you type into a form and press send on. That's your name, your email address, your message, and whichever optional details you chose to fill in, such as quantity, sizes, colors, wording and a date. If you attach a file, that comes too.

If you buy from the shop, PayPal takes the payment and passes Bry your name, email and shipping address so she can send your order and email your receipt. Your card or bank details stay with PayPal, and this site never sees them. The ZIP code you type in the shop's bag goes to this site's checkout only to work out shipping and tax, and isn't kept.

There's no account to create, no newsletter sign-up hidden in the form, and no field that exists to profile you.

What it counts, and what it doesn't

This site sets no cookies of its own. It counts visits with Vercel Web Analytics, which doesn't use cookies either and never learns who you are. It sees the page you opened, the site that sent you here, your country and region, and what kind of device and browser you're on, and it tells one visit from the next with a code that's thrown away after 24 hours. In the shop it also counts when something goes in a bag and when an order is paid, with the design and garment, never your name, email or address. There's no Google Analytics, no advertising pixel, no session recording and no tracker that follows you to other sites. The shop keeps your bag in your own browser so it's still there when you come back, and it stays on your device until you check out. That's why you've never seen a cookie banner here. A content blocker stops the counting, and the site still works.

Where your message goes

Straight to Bry's inbox at info@shirellastore.com, and a copy of it back to you so you have a record. Three companies touch it on the way, and none of them get it for their own purposes:

• Vercel hosts the website and runs the code that handles the form.
• Resend delivers the emails.
• Google Fonts serves the typefaces this page is set in, which means Google sees your IP address when the page loads. If that bothers you, a font blocker stops it and the site still works.

PayPal takes payment in the shop. Its checkout loads from PayPal and runs under PayPal's own privacy policy, including any cookies it sets.

IP addresses

When you submit a form, the code holds your IP address in memory for sixty seconds, purely to stop a bot submitting the same form hundreds of times. It's never written to a database, never linked to your message, and it's gone a minute later.

How long anything is kept

Your message lives in Bry's email, the same way any email does, for as long as it's useful to have a record of your order. Ask her to delete it and she will.

What we never do

Your details are never sold, rented, traded or shared for marketing, by us or by anybody else. Bry uses your email to answer you about your order, and for nothing else.

Children

This site isn't aimed at children under 13 and we don't knowingly collect their information. If you believe a child has sent us something, email us and it will be removed.

Asking about your information

Email info@shirellastore.com or call (678) 387-8164 and ask to see, correct or delete what we hold. A real person answers, and you don't have to explain why.

Custom work is made for one person and can't go back on a shelf, so there's no thirty-day return. What you get instead is a proof before anything is printed, and a remake if we get it wrong.

If we got it wrong, we remake it

If your order arrives damaged, faulty, or different from the proof you approved, message Bry and she'll remake it at no cost to you. You won't pay twice for our mistake, and nobody will argue with you about it.

Please tell us within 3 days of delivery and send a photo if you can. The photo shows Bry whether it was the press, the garment or the carrier, so the same thing doesn't happen to the next person.

If the approved proof was wrong

If a typo or a wrong size made it onto the proof and you approved it, that one isn't covered by a free remake, because the proof is where it gets caught. Reprinting it is a new order at the normal price.

Changing your mind

On a custom order, you can change it, or cancel and be refunded in full, within 8 hours of approving your proof. After 8 hours it can't be changed, cancelled or refunded. Bry will always tell you where your order is if you ask.

A shop order can be cancelled for a full refund, or changed to another size, within 6 hours of placing it. Message or call Bry in that time. After 6 hours the order can't be changed or cancelled. If the new size costs more, you pay the difference, and if it costs less, Bry refunds the difference.

Fit and sizing

Brands don't size consistently, which is why Bry will tell you how a particular garment runs before it's printed if you ask. A garment that fits differently than you hoped isn't a fault, and a printed custom piece can't be exchanged for another size. Asking first costs one message. In the shop, tees are Gildan Softstyle 64000 or, for $3 more, Bella+Canvas 3001, and sweatshirts and hoodies are Gildan, with the measurements under Size and fit on each piece. A custom order can be Gildan or Bella+Canvas, whichever you pick.

How to start any of this

Message Bry at info@shirellastore.com, call (678) 387-8164, or use the contact form. She reads them all herself.